RETURNSOur policy lasts 30 days after your order has been delivered. If 30 days have gone by since your product(s) were delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
REFUNDS (IF APPLICABLE)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Facebook Page Doggroomersrock.com or Email: firstname.lastname@example.org
SALE ITEMS (IF APPLICABLE)Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. (NOTE：Additionally paid shipping fee is not refundable as this fee is charged by the shipping company)
EXCHANGES (IF APPLICABLE)We currently do not offer exchanges.
Please contact us before returning the product to get the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.